We strive to provide you the best possible quality, American-made, poms available. And want you to be happy with your pom purchase. However, all custom poms are made to your specifications for you specifically, therefore they are not returnable. If you ordered stock poms and are not completely satisfied with your poms you may return them for a refund within 21 days. The stock poms must be un-used and will be inspected upon being returned to see if they qualify for a credit. If the stock poms have been noticeably used they will be returned to the purchaser at no cost and no credit.
Megaphones are custom made to order and are not eligible for return.
Please follow these guidelines for returns:
- All returns must be made within 21 days and are subject to a 15% re-stocking fee.
- NO returns or exchange on custom made poms or on our "deep discounted" poms.
- We do not cover return shipping, but recommend using either FedEx or UPS ground. Refunds will be issued for the price of the poms excluding any original shipping charges.
- We make every effort to process returns and exchanges promptly. Return credits are usually issued within 1-4 business days after your package is received.
- Our shipping return address will vary depending on the quantity of items returned. If you wish to return an order you will need a return authorization and address that can be obtained by contacting us at email@example.com.
If you have any questions or issues with your shipment, please first sign into your account and check your order status orcontact us at firstname.lastname@example.org or call us at 1-877-503-POMS Mon-Fri, 9 a.m.-3 p.m. MST.